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  1. Support
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Q&A NEW CONTACT SUPPORT
  1. 10X Genomics
  2. General
  3. Chromium X Series

Chromium X Series

  • Why are we making direct download to a networked Chromium X Series instrument the default path for updates starting with firmware v2.0?
  • Are clicking noises made by the Chromium X Series expected when running GEM-X Chips?
  • Are there additional resources to help troubleshoot network connectivity issues for Chromium X Series?
  • What USB formats are supported for use with the Chromium X Series?
  • What accompanies a Chromium X Series purchase?
  • What are the specifications of the Chromium X Series?
  • What maintenance is required for the Chromium X Series?
  • What are the hardware improvements for the Chromium X Series Instrument?
  • What is the difference between the Chromium X Series and the Chromium Controller?
  • How does assay performance compare from the Chromium Controller to the Chromium X Series?
  • What assays are compatible and supported with the Chromium X Series compared to the Controller?
  • How are logs exported from the Chromium X Series to 10x Genomics Support?
  • How many users can be associated with a X Series instrument in the 10x Cloud?
  • What are the benefits of setting up internet connectivity on the X Series?
  • How do I find the MAC Address for my Chromium X Series?
  • If the instrument must be registered to the 10x Cloud, does it have to be connected to the internet?
  • What will happen if I turn on the “Automatically Download Updates” button?
  • Why would I turn on the diagnostics (automatic log upload) option?
  • What types of Wi-Fi are supported on the Chromium X Series?
  • Why does the X Series need to be registered to the 10x Cloud and go through a first time setup before use?
  • Does the 10x USB provided in the accessory kits have to be used with the Chromium X Series?
  • How is the firmware upgrade from an iX or Xo to an X completed?
  • How are firmware updates completed on the Chromium X Series?
  • How many runs can be stored on the Chromium X Series?
  • Can an external mouse and keyboard be used with the Chromium X Series?
  • Can additional software or antivirus protection be installed on the Chromium X Series?
  • Is antivirus software installed on the Chromium X Series?
  • What operating system runs on the Chromium X Series?
  • Can 10x Genomics remotely control my instrument when connected to the 10x Cloud?
  • Can the Chromium X Series run an IQ/OQ/PQ?
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