.
Logo
  • PRODUCTS
  • TECHNOLOGY
  • COMPANY
  • CAREERS
  • Support
  • COMMUNITY
  • Sign in
  1. Support
  2. Q&A
Q&A NEW CONTACT SUPPORT
  1. 10X Genomics
  2. Automated Single Cell Assays
  3. Troubleshooting

Troubleshooting

  • How do I create a troubleshooting package from the Chromium Connect for Support?
  • Can I recover my samples if there is a Chromium Connect instrument failure? 
  •  I made a mistake entering the sample index well on the Chromium Connect. Can I change that during the run?
  • Why do I keep getting an error on the Chromium Connect that the barcodes aren’t scanning? 
footer-logo

Biology at True Resolution

About
  • Solutions
  • Technology
  • Company
  • Careers
  • Support
  • Community
  • Contact Us
Legal Notices
  • Privacy Policy
  • Terms of Use
  • Email Preferences
  • Other Legal Notices
Resources
  • Publications
  • Applications
  • Videos
Headquarters
  • +1 925 401 7300
  • +1 800 709 1208
  • info@10xgenomics.com
Social
©2018 10x Genomics. All Rights Reserved.
Sign up for product and event updates