Question: How do I create a troubleshooting package from the Chromium Connect for Support?
Answer: To enable quick troubleshooting when experiencing issues with the Chromium Connect instrument, run logs, screenshots, and data files can be exported as a package for download. In the menu dropdown, select Support > Troubleshooting, enter the range of dates for which the package will be downloaded, then select “Generate.” If you are unsure which dates to select, please select a range (e.g., when the instrument was installed until the current date). The zipped folder should then be saved on a USB key and sent to 10x Technical Support at firstname.lastname@example.org or for further assistance.
1. Troubleshooting on the Menu Options
2. Generating a troubleshooting package
Products: Chromium Connect